Travel & Hospitality

Every customer interaction counts, we provide an outstanding personalized experience

The travel and hospitality industry is a fast-moving and highly competitive market where companies are increasingly challenged to compete with each other to catch customers’ attention.

How to play your cards right in such a context? Delivering an excellent customer experience is a key step for travel companies in creating brand loyalty and increasing the value of each contact.

PCCI provides personalized solutions that fit perfectly with your needs and are able to create world-class experiences. Working with PCCI, you can enhance your customer relationship across multiple channels. PCCI’s solutions are designed to optimize your customer experiences by driving greater satisfaction and loyalty as well as revenue.

Our solutions which are tailored for airlines, hotel chains, tour operators, transportation providers, and online travel agencies cover a large range of services to effectively manage your customer’s entire travel experience:

  • Sales/Ticketing
  • Customer care: information, claims management, changes, cancellations, delays and rebooking
  • Loyalty programs & Customer Retention
  • Customer and market research

Our solutions

  • Omni-channel solution
    Omni-channel solution

    Access to our cutting edge Omni channel platform

  • Digital channel management
    Digital channel management

    The next generation of digital customer experience

  • Back office
    Back office

    Our solution to deliver on your brand promise

Our clients

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  • News


    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News


    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News


    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project