PCCI provides tailored and multi-channel customer service solutions that are helping technology providers to deliver great service experiences that serve to differentiate their businesses in the competitive and highly complex market of technology. Indeed, customers are well informed and very technophile as they are always looking for the latest and greatest technology. Technology companies are well advised to deliver world-class services across the value chain that will increase customer satisfaction and strengthen their brand loyalty.

We provide multi-channel solutions that will improve your customer experience and help you drive more revenue and pressure to reduce costs and improve profitability. Our agents are experts in both sales and technical support. More specifically, our global customer management services include pre-sales inquiries & sales, up-selling & cross selling, order management, customer care, technical support, order to cash, warranty support, back office processes.