PCCI provides tailored Technical Assistance services to optimize your customer service, improve the end users experience and thus develop their satisfaction.

Dealing with the technical assistance on behalf of major companies, PCCI offers its proven expertise based on a high capacity to resolve in very responsive and efficient ways technical problems on hardware and peripherals.

PCCI addresses your needs by capitalizing on its technical support agents’ skills and extensive technical resources (detailed knowledge databases, tools and demo equipment) that enable them to resolve your customers’ issues at the first contact, whatever their degree of complexity.

We provide a broad range of technical product support solutions including:

• Information, counsel and guidance
• Assistance for the easy pick up of equipment
• Outages diagnostic (mobile devices problems, Internet service outages, Computer hardware issues…)
• Tele-troubleshooting / Tele-configuration
• Management of technicians’ schedules / Trouble ticket management
• Follow-up of Back office handling
• Trigger of onsite repair