We drive customer retention, build loyalty and increase customer lifetime value
The digital revolution has significantly affected industries, particularly in distribution where the rules of how people buy and sell products and services have totally changed. Customers are increasingly well informed about market trends and they have a wide and varied choice. More and more are clicking to purchase and get products delivered.

Succeeding in this industry depends on companies’ ability to provide the right customer experience across multiple channels in a very instant way. Indeed, as a retailer, the way in which you deal with your customer relationship empowers your people and helps to strengthen your brand value. Aware of these issues, PCCI has developed comprehensive expertise in retail that helps you optimize your customer service and as a result increase your customer’s satisfaction and grow revenues while building loyalty.

In partnership with PCCI, you can benefit from the skills of a partner who is accustomed to helping retail companies address their global challenges (maximizing revenues and minimizing costs while maintaining the customer experience at the expected standards). Some of our core competencies dedicated to your business includes:

• Sales – including up-selling and cross-selling
• Customer service – information, store support, order management, returns management
• Technical assistance
• Loyalty programs
• Back office
• Analytics & data management
• Seasonal peaks handling
• Multi-channel support