Operational support

PCCI provides a various range of non-voice services that improve your customer relationship management by releasing you from time-wasting processes that damage the quality of your customer experience.

Our services cover the following areas:

  • Sales management
    • Order forms management
    • Contracts / subscription forms handling
    • Invoices & notes handling
    • Credit & debit card processing
  • Data management
    • Data collection from online and offline channels
    • Data entry
    • Centralization of data in a secure, uniform and integrated database solution
  • Transcription services

The key advantages for your business

  • Reduce your operational costs
  • Reduce your delays for updating your data
  • Optimize your operational processes

Our clients

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  • News


    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News


    PCCI Group wins Millicom’s Contact Centers deal in Africa

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    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project