Delivering an integrated, high-quality patient experience at every point of contact

PCCI provides services to healthcare industry which is characterized by its dynamism and the diversity of players by providing customized BPO solutions. Our services are designed to help healthcare insurers; medical device manufacturers, pharmaceutical companies and healthcare providers acquire new market shares and effectively support their current members.

With a comprehensive understanding of your business, PCCI acts as a key point between your products/services and your members, delivering them a superior customer experience at every opportunity.

We provide sales and customer service solutions. More specifically, our solutions can be customized to your organization’s specific requirements, including:

  • Sales through programs enrollments
  • Customer service (Claim inquiries about billing & account)
  • Helpline services
  • Awareness campaigns
  • Appointment scheduling for labs, doctor offices, clinics visits
  • Data management
  • Technical support
  • Market research

Our solutions

  • Omni-channel solution
    Omni-channel solution

    Access to our cutting edge Omni channel platform

  • Digital channel management
    Digital channel management

    The next generation of digital customer experience

  • Back office
    Back office

    Our solution to deliver on your brand promise

Our clients

Search a location
  • News


    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News


    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News


    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

Subscribe to our newsletter
@PCCI Legal Notice Credits: AK-Project