Delivering excellent customer service for energy and utility companies

The liberalization of the utilities industry in mature markets and those of emerging countries is reflected increasingly by:

• The freedom of establishment for suppliers
• The freedom of choice of supplier for consumers
• The freedom of suppliers to set prices

The competition between traditional suppliers and new entrants leads to a tough battle to preserve or conquer market shares with a large range of offers available to consumers. In this changing environment, companies must demonstrate responsiveness and greater conviction in their relationships with their clients: Information and reassurance, availability and effectiveness of customer service, crisis management and the development of value to the customer.

Through its proven experience in working with Europe’s largest energy providers, PCCI is ready to address to current challenges and assist you in strengthening your market shares: additional revenue generation, improvement of the customer quality experience. We do this through our global services that covers the entire lifecycle:

• Lead generation
• Customer acquisition & new product introduction support
• Customer service : billing & service inquiries, technical support
• Customer retention

Focused on providing customer service excellence, PCCI can help you design and provide a higher standard of customer service that enables you to grow your customer base or retain your current customers according to your market position.