With the multiplication of channels, the customer is now free to use any channel they wish. They are thus more demanding and volatile while expecting the same experience quality, regardless of the channel they use. The key factor for success is to provide excellent and seamless customer experiences across each and every channel.

We are dedicated to be your ongoing value added partner that helps you optimize your interactions with your customers on these new channels. We provide the next generation of digital customer experience through our CEX transformation center.

We provide full suite of digital customer experience taking your service into a whole new dimension:

• PCCI live chat
• Web call back
• Co-browse
• Video chat
• Virtual assistant
• Mobile chat

Our social interaction management solutions

We can also help you develop social media strategies and interact with your customers through social media (Facebook, Twitter, YouTube, LinkedIn,) and forum.

Our social interaction management is designed to help you optimize your visibility on social networks (Social CRM) and the web, to recover the captured traffic, generate brand preference, improve the performance of your products and services and increase customer satisfaction.
Your key benefits

• Increased engagement
• Increased customer acquisition
• Lower Customer effort
• Drive conversion through insight