24/7 live answering Service

Our 24/7 live answering Service is an innovative solution designed for small businesses, professionals and self-employed persons wishing not to miss calls. Our solution consists in forwarding your incoming calls to our well-trained agents when you are unavailable. We handle your calls individually according your instructions and give you immediate feed-back by SMS and email.

How does it work?

Main functionalities

  • 24 Hour Live Answering Services
    Because opportunity can occur 24/24, PCCI’s live answering Service answers telephone calls 24 hours per day, 7 days per week, and 365 days per year. Our competent and warm agents’ voices will enchant your callers.
  • Unlimited Calls Transfer
    You can forward as many calls as you want and you will pay the same price.
  • A real time message delivery
    The caller details (name and phone number) and message are immediately sent by SMS and Email to the subscriber.
  • Customized Call handling
    All your received calls are handled according to your instructions. When the call comes in, a screen pops up on the agent’s computer with instructions on how to handle the call. Our experienced, professional Assistants answer each call promptly and politely on your behalf
  • Bilingual services
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  • News


    PCCI Côte d’Ivoire, une entreprise de Téléservice emploie 300 jeunes en 2017

    Recrutement de jeunes en Côte d’Ivoire dans le cadre du Programme d’Aide à l’Embauche (PAE): Visite dans les locaux de PCCI Côte d’Ivoire du Ministre de la Promotion de la Jeunesse, de l’Emploi des Jeunes et du Service Civique, Monsieur Sidi Tiémoko TOURE.

  • News


    PCCI Group wins Millicom’s Contact Centers deal in Africa

    PCCI Group to operate Millicom’s contact centres in Tanzania, Rwanda, Ghana, Chad and Senegal serving Millicom’s 25 million customers across Africa

  • News


    Enhance Customer Service Experience Using Self-service

    "In many industries, self-service options that were once a nice-to-have or a competitive edge have simply become a ticket to play." An insight by Nidal Kamouni, CEO, PCCI Group

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@PCCI Legal Notice Credits: AK-Project